Terms of Use
1.Telecare
1.1. Telecare Australia pty ltd.
operates the website located at www.telecareonline.com.au and other related
websites and mobile applications with links to the Site. The Site assists you
to access e-health and telemedicine services by providing an interface between
you and health care professionals (Health Providers) who also use the Site.
1.2.Telecare does not itself provide
any medical or health service but merely provides the platform which enables
you to access health services from a Health Provider.
1.3.Telecare does not employ any Health
Provider or have a financial interest in any Health Provider.
1.4. Any medical or health information provided to you by Telecare
has been prepared by the Health Providers and is forwarded to you by Telecare in
good faith but without offering or providing medical or health advice.
2. Health care Services
2.1. Telecare does not guarantee that an e-health or
telemedicine consultation is the appropriate course of treatment for your
particular health care problem. The Health Provider has the sole discretion to
decide whether or not an e-health consultation is appropriate, whether or not
to provide any particular service and to determine the health services
required.
2.2. In some circumstances a physical examination, blood tests,
diagnostic imaging or other tests may be required. These cannot be delivered
via an e-health consultation. If the Health Provider decides that any or all of
these are required the Health Provider will direct you to make an appointment
for an in-practice consultation with your local general practitioner.
2.3. You or your nominated carer consent to information about
yourself, your health and your current medications including, but not limited
to, the information you divulge as part of the online consultation assessment
to be viewed and exchanged by and between Telecare employees and any Health
Providers for the purpose of conducting a medical consultation. You understand and
agree that this information may be exchanged electronically. All services
provided by this Website are provided on a ‘best endeavours’ basis.
Consultation requests made electronically from this Website will be forwarded
to a Health Provider as soon as possible. Due to the range of third-party
networks and innovative technology used for this transmission, Telecare is
unable to guarantee a time of arrival of the consultation information for a
Health Provider’s attention or guarantee that it will arrive at all.
3. Your obligations
3.1. You agree to contact your own doctor immediately if
directed to do so or if your condition changes or your symptoms worsen.
3.2. You agree to provide all information requested by Telecare or
a Health Professional and warrant that all information which you provide is
true and fully complete.
3.3. You must inform and keep the Health Provider informed of
any side effects or other issues arising from any treatment provided by the
Health Provider through the website.
3.4. You must inform your GP and any other health care professional
about any medical treatment received via the website.
3.5. If a Health Provider prescribes any medication, you must
carefully read all product packaging and patient information supplied with the
medication. If your medication appears to be damaged or wrongly dispensed or
delivery is delayed you agree to contact the dispensing pharmacy to seek advice
and replacement as required
3.6. If you do not understand any question asked in our website
assessment or any advice given by a Health Provider, you should seek
clarification immediately.
4. Prescriptions
4.1. You agree that any medications prescribed for you by a
Health Professional as part of the e-health service will be issued by the
Health Professional electronically to a registered Australian pharmacy for a
pharmacist to dispense the medication specified and post it to you at the
delivery address you provide or the prescription posted to an address selected
by you. You are responsible for paying the pharmacy for dispensing and supply
of medication and agree we will make a disbursement on your behalf to cover
this cost.
4.2. Prescriptions are issued entirely at the discretion of the
Health Provider. Telecare cannot guarantee a consultation with a Health
Provider will result in a prescription being issued.
4.3. Telecare is not responsible for the failure of any third
party to deliver medicines to the correct address or within any particular
timeframe. You are responsible for signing for packages containing medicines.
However, if another person accepts delivery at the delivery address you
provide, you will be deemed to have received the medication.
4.4. In the event your medicine appears to be damaged, wrongly
dispensed or delivery is delayed you agree to contact the dispensing pharmacy
to seek advice and replacement as required.
4.5. You agree to inform your GP and other health professionals
about medication supplied and advice given to you through the website.
4.6. We are not liable for damages which arise from your failure
to inform your GP or other healthcare professional about treatment you receive
from the website.
5. Release of liability
5.1. You release Telecare from all responsibility for health and
medical matters including information provided to you about those health and
medical matters and acknowledge these are the responsibility of the Health
Provider.
5.2. You agree that Telecare is not liable for any loss, damage,
expense or claim arising from damage, loss, injury or death caused directly or
indirectly by the Health Provider and you release Telecare from liability for
any claim arising from any of those circumstances.
5.3. You agree that neither Telecare nor any Health Provider is
responsible for loss or damage arising due to you failing to provide true or
fully complete information or failing to comply with any of your obligations
listed in clause 3 (Your obligations).
6. Terms and Conditions/ Privacy policy
6.1. I acknowledge having read and accepted the terms and
conditions for use of the Website which apply in addition to the above terms.
6.2. I acknowledge having read and accepted the privacy policy
for Telecare.
6.3. I acknowledge having read and accepted the refund policy
for Telecare.
7. General
If any of these terms are held to be invalid or unenforceable,
then the validity and enforceability of the remaining provisions will not be
affected.
Telecare
Privacy Policy
Introduction
We are
committed to protecting the privacy of patient information and to handling your
personal information in a responsible manner in accordance with the Privacy Act
1988 (Cth), the Privacy Amendment (Enhancing Privacy
Protection) Act 2012, the Australian Privacy Principles and relevant
State and Territory privacy legislation (referred to as privacy legislation).
This
Privacy Policy explains how we collect, use and disclose your personal
information, how you may access that information and how you may seek the
correction of any information. It also explains how you may make a complaint
about a breach of privacy legislation.
This
Privacy Policy is current from 1st April 2019
and is
reviewed annually. From time to time we may make changes to our policy,
processes and systems in relation to how we handle your personal information.
We will update this Privacy Policy to reflect any changes. Those changes will
be available on our website and in the practice.
Collection
We
collect information that is necessary and relevant to provide you with medical
care and treatment, and manage our telehealth service. This information may
include your name, address, date of birth, gender, health information, family
history, credit card and direct debit details and contact details. This
information may be stored on our computer medical records system and/or in
handwritten medical records.
Wherever
practicable we will only collect information from you personally. However, we
may also need to collect information from other sources such as treating
specialists, GPs, radiologists, pathologists, hospitals, other health care
providers, and the Myhealth record system.
We
collect information in various ways, such as over the phone, in writing, in
person in or over the internet. This information may be collected by medical
and non-medical staff.
In some situations,
we may also need to collect information from your carers or family members.
We may be
required by law to retain medical records for certain periods of time depending
on your age at the time we provide services.
Use and
Disclosure
We will
treat your personal information as strictly private and confidential. We will
only use or disclose it for purposes directly related to your care and
treatment, or in ways that you would reasonably expect that we may use it for
your ongoing care and treatment. For example, the disclosure of blood test
results to your specialist or requests for x-rays.
There are
circumstances where we may be permitted or required by law to disclose your
personal information to third parties. For example, to Medicare, government
regulatory bodies, tribunals, courts of law, hospitals, the electronic transfer
of prescriptions service or to the Myhealth record
system.
Data Quality and Security
We will
take reasonable steps to ensure that your personal information is accurate,
compete, up to date and relevant. For this purpose, our staff may ask you to
confirm that your contact details are correct when you attend a consultation.
We request that you let us know if any of the information we hold about you is
incorrect or out of date.
Corrections
If you
believe that the information, we have about you is not accurate, complete or up
to date, we ask that you contact us in writing (see details below).
Access
You are
entitled to request access to your medical records. We request that you put
your request in writing and we will respond to it within a reasonable time.
There may
be a fee for the administrative costs of retrieving and providing you with
copies of your medical records.
We may
deny access to your medical records in certain circumstances permitted by law,
for example, if disclosure may cause a serious threat to your health or safety.
We will always tell you why access is denied and the options you have to
respond to our decision.
Complaints
If you
have a complaint about the privacy of your personal information (including
complaints about our use of the Myhealth record
system), we request that you contact us in writing. Upon receipt of a complaint
we will consider the details and attempt to resolve it in accordance with our
complaints handling procedures.
If you
are dissatisfied with our handling of a complaint or the outcome you may make
an application to the Australian Information Commissioner or the Privacy
Commissioner in your State or Territory.
Overseas
Transfer of Data
We will
not transfer your personal information to an overseas recipient unless we have
your consent or we are required to do so by law.
Contact
Please
direct any queries, complaints, requests for access to medical records to:
Michael
Wang +61 403 033 069